Shipping Policy
At Kary Labs, we are committed to delivering your wellness products safely, securely, and as quickly as possible. Every order is carefully packed and dispatched through our trusted shipping partners to help ensure that your products reach you in good condition.
1. Order Processing Time
All orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
Orders placed during sales, product launches, festive periods, or unusually high-demand periods may require additional processing time.
Order processing time is separate from the delivery/shipping timeline.
Once your order has been dispatched, you will receive shipping or tracking information where applicable.
2. Estimated Delivery Timeline
Estimated delivery times after dispatch are generally:
Metro Cities: 2–5 business days
Non-Metro Locations: 3–7 business days
Remote / Extended Service Areas: 5–10 business days
These timelines are indicative estimates and are not guaranteed.
Delivery may occasionally be delayed due to courier service constraints, weather conditions, transportation disruptions, address verification, regulatory requirements, public holidays, or other operational circumstances beyond our reasonable control.
Once an order has been handed over to the shipping partner, delivery is subject to the courier company’s operational timelines.
3. Shipping Charges
Applicable shipping charges, if any, will be calculated and displayed at checkout before you complete your purchase.
Eligible promotional or free-shipping offers will be applied automatically at checkout.
Shipping charges are generally non-refundable, except where otherwise required under applicable law or where a refund is approved under our Returns & Replacement Policy.
4. High Order Volume & Promotional Periods
During periods of exceptionally high order volume, including major sales, festive seasons, launches, or promotional campaigns, dispatch and delivery may take a few additional business days.
We appreciate your patience during such periods and will make reasonable efforts to process and dispatch your order as promptly as possible.
Where there is a significant or unexpected delay, Kary Labs may notify you through the contact details provided with your order.
5. Incorrect Address or Delivery Failure
Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, address, PIN code, phone number, and any relevant landmark details.
Kary Labs may not be responsible for delivery failures or delays arising from:
Incorrect or incomplete shipping information
Incorrect PIN code or contact details
Recipient unavailability
Failure to respond to the courier’s calls or messages
Multiple failed delivery attempts
Refusal to accept the shipment
If a shipment is returned to Kary Labs because of the above circumstances, additional shipping or reshipping charges may apply before the order can be dispatched again.
6. Damaged, Tampered, or Missing Packages
We take packaging and product safety seriously.
If you receive a package that appears damaged, opened, leaking, or tampered with, please:
Refuse delivery, wherever possible; or
Accept the package only after taking appropriate photographs/videos of the outer packaging and product condition.
For claims relating to transit damage, leakage, tampering, shortages, or missing items, please contact us within 48 hours of delivery.
To help us investigate and resolve the issue, you may be required to provide:
Order number
Photographs of the shipping package
Photographs of the product and packaging
A clear unboxing video, where available
Claims may be subject to verification. Insufficient information or evidence may affect our ability to process a claim.
7. Lost or Missing Shipments
If your tracking information indicates that a shipment is lost, undelivered, or unusually delayed, please contact our customer support team.
Kary Labs will coordinate with the shipping partner to investigate the shipment.
Where applicable, a replacement or refund may be processed after the shipment status has been investigated and confirmed by the logistics partner, subject to our applicable policies.
8. Split Shipments
For operational or inventory-related reasons, an order containing multiple products may occasionally be shipped in more than one package.
In such cases, the products may arrive separately and, unless otherwise communicated, no additional shipping charge will be applied solely because of split shipments.
9. Force Majeure
Kary Labs shall not be responsible for delays, interruptions, or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Severe weather conditions
Strikes or labour disruptions
Government restrictions or actions
Public health emergencies
Transportation or logistics disruptions
Road closures or other infrastructure disruptions
Other unforeseen events affecting logistics operations
In such circumstances, we will make reasonable efforts to minimize delays and resume normal shipping operations as soon as practicable.
10. Delivery to Certain Locations
Delivery availability may vary depending on the serviceability of the destination PIN code. In some remote or restricted locations, delivery may take longer than the standard estimated timeline or may not be available through certain courier partners.
Where a destination is found to be non-serviceable after an order is placed, Kary Labs may contact the customer to arrange an alternative delivery solution or process cancellation/refund, as applicable.
11. Contact Us
For any shipping-related queries, including order status, dispatch updates, tracking, delivery delays, returns, or replacements, please contact us:
Email: support@karylabs.com
Phone / WhatsApp: +91-9805604291
Our customer support team generally responds within 24–48 business hours.
Kary Labs
Science-Driven Nutrition. Thoughtful Formulation. Better Everyday Wellness.