Cancellation Policy
Last Updated: 1 October 2026
At Kary Labs, we understand that you may occasionally need to cancel an order. We aim to keep the cancellation process simple while ensuring that orders already processed or dispatched can be handled efficiently.
Please read the following Cancellation Policy before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before the order is dispatched.
To request cancellation, please contact Kary Labs as soon as possible after placing the order and provide your:
Order ID
Name
Registered mobile number
Email address, where applicable
Reason for cancellation, if required
Cancellation requests can be submitted through:
Email: support@karylabs.com
Phone / WhatsApp: +91-9805604291
We will make reasonable efforts to accommodate a cancellation request; however, an order that has already been packed, processed, or handed over to the shipping partner may not be cancellable.
2. Cancellation Before Dispatch
If your cancellation request is accepted before dispatch:
The order will be cancelled.
Any amount already paid for the cancelled order will generally be refunded to the original payment method.
Applicable refund processing timelines may depend on the payment gateway or banking institution.
Where an order contains multiple products and only part of the order is cancelled, the refund will be calculated based on the approved cancelled items and any applicable charges.
3. Cancellation After Dispatch
Once an order has been dispatched or handed over to the courier partner, cancellation may no longer be possible.
In such cases, customers should contact Kary Labs customer support. Depending on the shipment status, we may provide appropriate instructions regarding delivery refusal, return, replacement, or refund in accordance with our Returns & Refund Policy and applicable law.
A customer should not deliberately refuse delivery solely to bypass the applicable return or refund process where the order is otherwise correctly delivered.
4. Cancellation of Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, cancellation requests should be made before dispatch.
Once a COD order has been dispatched, cancellation may not be possible and the shipment may proceed through the normal delivery process.
Repeated cancellations, refusals, or non-acceptance of COD shipments may result in restrictions on the availability of COD or other order-payment options for future orders, where permitted by applicable law.
5. Cancellation Due to Product Unavailability
In rare circumstances, Kary Labs may need to cancel an order because a product becomes unavailable or cannot be supplied within a reasonable period.
Where payment has already been received, the eligible amount for the cancelled order will generally be refunded to the original payment method.
We will make reasonable efforts to inform customers about such cancellations.
6. Cancellation Due to Pricing or Listing Errors
Although Kary Labs makes reasonable efforts to ensure that product information and prices displayed on the website are accurate, an accidental pricing, product, inventory, or technical listing error may occasionally occur.
Where an order is affected by such an error, Kary Labs may cancel the affected order, subject to applicable law.
Where payment has already been collected for an order that is cancelled for this reason, the applicable amount will be refunded.
7. Cancellation of Suspicious or Fraudulent Orders
Kary Labs may cancel or place an order on hold where there are reasonable grounds to suspect:
Fraudulent or unauthorized payment activity
Misuse of promotional offers
Multiple suspicious or duplicate orders
Incorrect or unverifiable customer information
Other activity that presents a legitimate security, legal, or operational concern
Where payment has already been received for an order that is cancelled, any eligible refund will be processed in accordance with applicable law and our internal verification procedures.
8. Refund After Cancellation
For an approved cancellation where payment has already been made:
Refunds will generally be initiated to the original payment method.
Kary Labs may require reasonable verification before processing a refund.
Once initiated, the refund may take approximately 7–14 business days to reflect in the customer’s bank account, card, wallet, or other payment account, depending on the payment provider.
The actual time taken for the amount to appear may vary based on the customer’s bank or payment service provider.
9. Orders That Cannot Be Cancelled
An order may not be cancellable once it has entered certain fulfillment stages, including where it has:
Been packed for dispatch
Been invoiced and processed for shipment
Been handed over to the courier partner
Already been delivered
In such cases, the Shipping Policy and Returns & Refund Policy may apply instead.
10. Partial Cancellation
Where an order contains multiple products, a customer may request cancellation of individual items before dispatch, subject to order-processing status.
If the requested item has already been dispatched while other items have not yet been dispatched, Kary Labs may process the request separately depending on the fulfillment status of each item.
11. Promotional Orders, Bundles, and Free Gifts
Orders placed using promotional discounts, bundles, coupon codes, free gifts, or other special offers may be subject to additional cancellation conditions.
Where cancellation affects eligibility for a promotion, the refund amount may be recalculated based on the applicable promotional terms.
Free gifts or promotional items associated with an order may need to be returned where applicable before a related refund is processed.
12. Important Note
Cancellation requests are processed based on the actual status of the order at the time the request is received.
Submitting a cancellation request does not automatically guarantee that the order will be cancelled.
Nothing in this Cancellation Policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable Indian law.
13. Need Assistance?
For cancellation-related queries, please contact:
Kary Labs Customer Support
Email: support@karylabs.com
Phone / WhatsApp: +91-9805604291
Our support team generally responds within 24–48 business hours.
For further information regarding delivery, returns, replacements, and refunds, please refer to the Kary Labs Shipping Policy and Returns & Refund Policy.