Returns & Refund Policy
At Kary Labs, we are committed to providing high-quality wellness and nutrition products manufactured and packed under appropriate quality standards. We carefully process and inspect orders to help ensure that the products delivered to our customers are safe, authentic, and in suitable condition.
Because our products are health and nutrition products, returns and exchanges are generally not accepted once an order has been delivered, except in the specific situations described below.
1. Eligible Conditions for Return or Replacement
A return or replacement may be considered when:
You have received a damaged product that affects the product or its contents.
You have received a wrong or incorrect product.
The product was tampered with, leaking, or defective at the time of delivery.
The delivered product is materially different from the product ordered.
Please note: Minor dents, scratches, or damage to the outer shipping carton alone, where the product packaging and contents remain intact, may not qualify for a return or replacement.
2. Return / Replacement Request Timeline
All requests relating to damaged, defective, tampered, incorrect, or missing products must be submitted within 48 hours of delivery.
Requests received after this period may not be eligible for consideration.
3. Information Required for a Return / Replacement Request
To help us investigate and resolve your request efficiently, please provide the following:
A. Unboxing Video
A clear, continuous unboxing video showing:
The unopened package before opening
The shipping label/order details
The package being opened for the first time
The condition of the product and its packaging immediately after opening
An unboxing video is strongly recommended and may be required for certain damage, shortage, or tampering claims.
B. Order Details
Please provide:
Order ID
Customer name
Registered mobile number or email address
C. Supporting Photographs
Please provide clear photographs showing:
Outer shipping package
Product packaging
Product label/batch details
The specific damage, defect, leakage, tampering, or incorrect product received
Additional information may be requested where necessary for investigation.
4. How to Raise a Return or Replacement Request
Please contact Kary Labs customer support through:
Email: support@karylabs.com
Phone / WhatsApp: +91-9805604291
Please include your Order ID, photographs, unboxing video (where available), and a brief description of the issue.
Our customer support and quality team will review the information and guide you regarding the next steps.
5. Return Authorization Process
The return/replacement process generally follows these steps:
Step 1 – Submit Request
Raise your request within 48 hours of delivery with the required supporting information.
Step 2 – Assessment
Our customer support and/or quality team will review the claim and supporting evidence.
Step 3 – Resolution
Where the claim is approved, Kary Labs may provide appropriate instructions for return, replacement, refund, or another suitable resolution, depending on the nature of the issue.
Important: Products sent back to Kary Labs without prior authorization may not be accepted or processed.
6. Refund Process
Where a refund is approved:
The refund will generally be initiated to the original payment method used for the order.
Refund processing may begin after the returned product, where applicable, has been received and verified by Kary Labs.
Once initiated, the amount may take approximately 7–14 business days to reflect in the customer’s account, depending on the payment gateway, bank, or financial institution.
The actual time for the refund to appear may vary depending on the customer’s payment provider.
7. Non-Returnable Situations
Returns or replacements may not be accepted for:
Change of mind after delivery
Incorrect product selected by the customer
Product opened or used after delivery, except where a product defect or quality issue is established
Requests submitted after the applicable reporting period
Damage caused after delivery due to improper handling, storage, or use
Products returned without prior authorization
This does not affect any rights available to customers under applicable consumer laws.
8. Missing Items / Partial Delivery
If an order is delivered with an item missing or incomplete, please contact us within 48 hours of delivery with your Order ID and supporting photographs/video.
We will verify the shipment and coordinate with the relevant logistics or fulfillment team before determining the appropriate resolution.
9. Product Quality Concerns
If you experience a concern regarding the quality, packaging, appearance, or condition of a product, please contact us promptly.
For quality-related complaints, we may request photographs, videos, batch/lot details, purchase information, and other information required for investigation.
10. Important Note
All return, replacement, and refund requests are subject to verification and applicable company policies and laws.
Kary Labs reserves the right to investigate each claim based on the information and evidence provided before approving a return, replacement, or refund.
11. Need Help?
For any questions relating to returns, replacements, refunds, damaged products, or order issues, please contact:
Kary Labs Customer Support
Email: support@karylabs.com
Phone / WhatsApp: +91-9805604291
Our support team generally responds within 24–48 business hours.